Privacy Policy

Last updated: September 2026

Introduction

Root Plover is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

By using our website or booking our services, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address) when you make an enquiry or booking
• Tour preferences and any accessibility requirements you share with us
• Communication records when you contact us via email or our website form
• Feedback and reviews you choose to submit

We also collect certain information automatically when you visit our website:

• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings
• Communicate with you about your enquiries and reservations
• Send you relevant information about tours you have expressed interest in
• Improve our website and services based on usage patterns
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract performance: to fulfil bookings and provide our services
• Legitimate interests: to improve our services and communicate relevant information
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have provided explicit consent for specific purposes

Data Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist with website hosting and email services
• Professional advisors such as accountants and legal counsel
• Authorities when required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for six years following completion of the service.

Your Rights

Under data protection legislation, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Transfers

Your information is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer information outside these regions, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Root Plover
47 Clerkenwell Road
London EC1M 5RS
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been infringed.