Urban Discovery Experiences
Last updated: September 2026
Root Plover is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides information about how we handle your personal data in accordance with these regulations.
Root Plover acts as the data controller for personal information collected through our website and services. Our contact details are:
Root Plover
47 Clerkenwell Road
London EC1M 5RS
United Kingdom
Email: [email protected]
We process personal data under the following lawful bases as defined by Article 6 of the UK GDPR:
Under the UK GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to such requests within one month.
You have the right to request correction of personal data that is inaccurate or incomplete.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected.
You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision making.
To exercise any of these rights, please contact us using the details provided above. We may need to verify your identity before processing your request. We will respond to valid requests within one month, though this period may be extended by two months for complex requests.
There is no fee for exercising your rights in most cases. However, we may charge a reasonable fee if your request is clearly unfounded or excessive.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
Your personal data is primarily processed within the United Kingdom. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking records are retained for six years following completion of the service for legal and accounting purposes. Marketing preferences are retained until you withdraw consent.
If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the supervisory authority:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk
We may update this GDPR information from time to time. We encourage you to review this page periodically for the latest information on our data protection practices.